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RVR-SSH-101

  1. Issue Summary

    • Error Code: RVR-SSH-101
    • Data Connector: SSH
    • Error Description: The error message "External SSH error - Missing fields" generally indicates that essential fields required to establish an SSH connection are not configured properly. This could involve missing hostname, port, username, or SSH key details in the Data Integration SSH connection setup.
    • Initial Diagnosis: Ensure that all necessary fields are correctly filled in the SSH configuration panel within Data Integration.

  2. Action Steps:

    • Verify SSH Configuration:
      1. SSH Hostname and Port: Enter the correct SSH hostname (IP address) and port number (usually 22).
      2. SSH Username: Ensure to use correct SSH username for accessing the remote server.
      3. SSH Key: Upload the appropriate private key file (.pem) if using key-based authentication. Ensure to authorize this key on the SSH server.
    • Test Connection:
      • Use the "Test Connection" feature in your Data Integration connection settings to verify if the SSH details are correct and if the connection can be established.
    • Check settings:
      • Ensure any required advanced options, such as proxy or tunnel configurations, match your network setup.

  3. External References:

    • For setting up an SSH Tunnel in Data Integration, refer to Data Integration official documentation here.

If the issue persists or you need further assistance, please open a ticket with Data Integration support.