RVR-KLV-002

1. Issue Summary

   • The error code RVR-KLV-002 is an INVALID_RESPONSE error associated with the Klaviyo v3 data connector. This error indicates an issue with the response received from the Klaviyo API, which might be due to a variety of reasons, such as invalid API keys, network issues, or outdated API versions. It is important to ensure that the API configuration and connection details are correct.

2. Action Steps:

   • Check API Key: Ensure that the correct API key is being used for connecting to Klaviyo. Verify and re-enter the API key if necessary.
   • Verify API Version: Klaviyo has discontinued its Legacy v1 and v2 APIs as of June 30, 2024, in favor of the new v2024-02-15 API. Make sure that the integration is using the updated API version【4:16†source】.
   • Network and Connectivity: Check for any network issues that might prevent proper communication with the Klaviyo API. Ensure there aren’t any firewalls or network security settings blocking the connection.
   • Klaviyo Account Settings: Ensure that there haven't been any configuration changes in your Klaviyo account settings that might affect API responses.
   • Test Connection: Use the Test Connection feature in Data Integration to ensure the connectivity is correctly established and functional.

3. External References:

   • For further details on setting up and troubleshooting the Klaviyo data connector in Data Integration, refer to Data Integration documentation: Klaviyo Connection Guide.
   • For details on API version changes and migration: Klaviyo API Versioning and Deprecation.

If the issue persists or you need further assistance, please open a ticket with Data Integration support.