RVR-BRA-102

Issue summary

The error "SSM response could not be converted to JSON" with error code RVR-BRA-102 indicates a problem processing the SSM (or similar REST API) response because the returned data is in an invalid JSON format. This issue typically arises when using the Data Integration platform's base_rest_api data connector.

Action steps

To resolve the error, follow these steps:

1. Check the API response:

   • Ensure that the API endpoint configured is returning data in a valid JSON format. You may test this by copying the API URL and parameters, then manually checking the response using a tool like Postman or Curl to confirm the response format.

2. Verify JSON structure:

   • If the response is not valid JSON, you need to contact the API provider or adjust your request so that it returns a valid JSON response.
   • Check the response for any unexpected characters that block JSON parsing

3. Review REST API configuration:

   • Double-check the setup in Data Integration for any configuration errors, such as incorrect headers, parameters, or body content expected by the API, which may result in invalid responses.

4. Configuration adjustments:

   • Consider utilizing Data Integration advanced options, such as adjusting the timeout settings or disabling certificate validation if accessing an internal API, to ensure a stable connection.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.